Terms of Service & End User License Agreement

• "Authorized User" means an employee, contractor, or agent of a Tenant who is granted a login to the Service by that Tenant, including field technicians, project managers, office staff, and administrators.
• "Customer Data" means all data, content, and materials that a Tenant or its Authorized Users submit to, upload to, or generate within the Service, including but not limited to lead and account records, job and estimate data, photos, moisture/atmospheric/equipment readings, scope and sketch data, invoices, communications sent through the Service, and Insurance Claim Data.
• "End Customer" means a homeowner, business, insurance adjuster, insurance carrier, vendor, or other third party whose personal or business information is submitted to the Service by a Tenant in the course of that Tenant's own business.
• "Insurance Claim Data" means claim numbers, adjuster contact information, carrier names, scope-of-loss detail, estimates, correspondence, and any other data related to an insurance claim.
• "Aggregated Insights" means statistical, quantitative, and derived information produced by GraniteRox from Customer Data across one or more Tenants, in a form that (a) does not identify, and cannot reasonably be used to identify, any End Customer or Authorized User; and (b) contains no names, addresses, telephone numbers, email addresses, account numbers, claim or policy numbers, photographs, signatures, or free-text content. Aggregated Insights may include, without limitation, metrics concerning service and job characteristics, revenue, cost, margin and other financial performance, marketing source and campaign performance, customer-acquisition cost, sales conversion and cycle time, operational and scheduling efficiency, equipment and materials utilization, insurance-carrier behavior, and geographic and seasonal patterns.
• "Subscription" means the paid plan tier a Tenant selects to access the Service.
• "Tenant" means the business entity that has registered an account to use the Service in a multi-tenant, siloed configuration in which its Customer Data is logically separated from other tenants' data.

2.1 Tenant Accounts. GraniteRox is a multi-tenant platform. Each Tenant's data is logically segregated within GraniteRox's infrastructure. GraniteRox does not disclose one Tenant's Customer Data to another Tenant in identifiable form. GraniteRox does not merge, share, or cross-reference one Tenant's Customer Data with another Tenant's Customer Data except (a) as necessary to operate shared platform infrastructure, and (b) to produce Aggregated Insights in accordance with Section 5.6.

2.2 Authorized Users. The Tenant is responsible for all activity occurring under its Tenant account, including the conduct of its Authorized Users. The Tenant is responsible for maintaining the confidentiality of login credentials, for configuring role-based permissions appropriately, and for promptly deactivating Authorized Users who leave the Tenant's employ or whose access should be revoked.

2.3 Eligibility. You must be at least 18 years old and have the authority to enter into contracts on behalf of the Tenant to register an account.

3.1 Grant. Subject to this Agreement and payment of applicable Subscription fees, GraniteRox grants the Tenant a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service, solely for the Tenant's internal business operations, for the duration of the Subscription term.

3.2 Restrictions. The Tenant shall not, and shall not permit any Authorized User or third party to: (a) copy, modify, or create derivative works of the Service; (b) reverse engineer, decompile, or disassemble the Service, except to the extent such restriction is prohibited by applicable law; (c) rent, lease, sell, sublicense, or otherwise make the Service available to any third party outside the Tenant's own organization; (d) use the Service to build a competing product or service; (e) remove or obscure any proprietary notices; or (f) access the Service to benchmark or compare it publicly without GraniteRox's prior written consent.

3.3 Reservation of Rights. GraniteRox and its licensors retain all right, title, and interest in and to the Service, including all software, source code, designs, workflows, and underlying technology. No rights are granted except those expressly stated in this Agreement.

4.1 Fees. Subscription fees are as set forth in the applicable order form, in-app plan selection, or invoice. Fees are billed in advance on a recurring basis (monthly or annually, as selected) and are non-refundable except as required by law or expressly stated otherwise.

4.2 Payment Processing. Payment is processed by Stripe, Inc. ("Stripe"), a third-party payment processor. GraniteRox does not store full payment card numbers. By providing payment information, you agree to Stripe's terms of service and authorize GraniteRox to charge your payment method on file for all fees due.

4.3 Taxes. Fees are exclusive of applicable sales, use, VAT, or similar taxes, which the Tenant is responsible for unless the Tenant provides a valid exemption certificate.

4.4 Late Payment / Suspension. GraniteRox may suspend access to the Service for accounts with fees more than 15 days past due, upon reasonable notice.

4.5 Trial Accounts. Trial or evaluation access, if offered, is provided "as is" and may be modified, limited, or terminated at any time without liability.

5.1 Ownership. As between the parties, the Tenant owns all Customer Data, including End Customer information the Tenant inputs into the Service. GraniteRox claims no ownership interest in Customer Data.

5.2 License to Operate the Service. The Tenant grants GraniteRox a non-exclusive, worldwide license to host, process, transmit, display, and otherwise use Customer Data solely as necessary to (a) provide, maintain, and support the Service; (b) prevent or address technical or security issues; (c) comply with law; (d) as otherwise described in the GraniteRox Privacy Policy; and (e) to produce and use Aggregated Insights in accordance with Section 5.6.

5.3 Tenant Responsibility for End Customer Data. The Tenant is solely responsible for: (a) having a lawful basis to collect and process End Customer data (including homeowner, adjuster, and carrier information) that it submits to the Service; (b) providing any privacy notices or obtaining any consents required by law from its End Customers; (c) responding to End Customer requests regarding their own data; and (d) compliance with all laws applicable to the Tenant's own communications with End Customers, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and any Do-Not-Call/Do-Not-Email/ Do-Not-Text preferences. GraniteRox provides tooling (e.g., dncEmail/dncSms/ dncPhone flags) to help Tenants honor such preferences, but the Tenant remains responsible for its own compliance.

5.4 Insurance Claim Data Disclaimer. The Service may surface AI-assisted or rule-based tools relating to Insurance Claim Data (e.g., underpayment detection, rebuttal drafting, claim-friction scoring). These tools are provided for informational and drafting-assistance purposes only. They do not constitute legal, insurance, or public adjusting advice, do not guarantee any claim outcome, approval, or payment amount, and must be reviewed by a qualified human before being relied upon or sent to any carrier or adjuster. The Tenant is solely responsible for the accuracy and appropriateness of any communication sent to a third party through or in connection with the Service.

5.5 Electronic Signatures. The Service's e-signature functionality is intended to facilitate execution of documents in a manner consistent with the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN) and applicable state UETA statutes. GraniteRox does not guarantee that any particular document type is legally enforceable via electronic signature in every jurisdiction, and the Tenant is responsible for determining whether e-signature is appropriate for a given document.

5.6 Aggregated Insights.

(a) License. The Tenant grants GraniteRox a non-exclusive, perpetual, worldwide, royalty-free right to use Customer Data to create Aggregated Insights, and to use, reproduce, and disclose those Aggregated Insights for any lawful business purpose, including improving the Service, producing benchmarks and industry analyses, and providing analytical features, suggestions, and reporting to Tenants.

(b) No re-identification. Aggregated Insights are produced by irreversible aggregation. GraniteRox will not attempt to re-identify any End Customer or Authorized User from Aggregated Insights, will maintain technical and organizational measures reasonably designed to prevent such re-identification, and will contractually obligate any recipient of Aggregated Insights to the same restrictions.

(c) Exclusions. Aggregated Insights will never incorporate the content of communications, photographs, signatures, free-text notes, claim or policy numbers, or any direct or indirect identifier of an End Customer.

(d) Ownership. As between the parties, GraniteRox owns the Aggregated Insights. Nothing in this Section transfers ownership of Customer Data, which remains the Tenant's under Section 5.1.

(e) Election to withhold. A Tenant may elect, by written notice to GraniteRox, to withhold its Customer Data from the production of Aggregated Insights on a going-forward basis. Such an election does not require GraniteRox to reproduce, disaggregate, or withdraw Aggregated Insights already produced, which by their nature cannot be un-aggregated.

(f) Survival. This Section survives termination of the Agreement with respect to Aggregated Insights produced prior to termination.

6.1 The Service integrates with certain third-party services selected or connected by the Tenant, including but not limited to Stripe (payments), Intuit QuickBooks Online (accounting), CompanyCam (photo management), Twilio (SMS), SendGrid (email), and JobTread (data sync) (collectively, "Third-Party Services").

6.2 Third-Party Services are governed by their own terms and privacy policies. GraniteRox is not responsible for the acts, omissions, availability, or data practices of any Third-Party Service. Connecting a Third-Party Service is at the Tenant's own discretion and risk, and the Tenant is responsible for maintaining its own accounts and authorizations with each Third-Party Service.

6.3 If a Third-Party Service discontinues access, changes its API, or revokes GraniteRox's integration, GraniteRox will use commercially reasonable efforts to notify affected Tenants but is not liable for resulting service interruptions.

The Tenant shall not use the Service to: (a) upload or transmit unlawful, defamatory, or infringing content; (b) send unsolicited communications in violation of TCPA, CAN-SPAM, or similar law; (c) attempt to gain unauthorized access to another Tenant's data or to GraniteRox's systems; (d) interfere with or disrupt the integrity or performance of the Service; (e) upload malicious code; or (f) use the Service in a manner that violates any applicable law or regulation.

All feedback, suggestions, or ideas submitted by a Tenant regarding the Service may be used by GraniteRox without restriction or obligation to the Tenant.

Each party agrees to protect the other party's confidential information with the same degree of care it uses for its own similarly sensitive information, and not less than reasonable care, and to use such information only as necessary to perform under this Agreement.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. GRANITEROX DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY AI-ASSISTED FEATURE (INCLUDING CLAIM-RECOVERY OR SEL FEATURES) WILL PRODUCE ACCURATE OR COMPLETE RESULTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL GRANITEROX BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THIS AGREEMENT OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. GRANITEROX'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE FEES PAID BY THE TENANT TO GRANITEROX IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

The Tenant agrees to indemnify, defend, and hold harmless GraniteRox and its officers, employees, and agents from any third-party claim arising out of: (a) the Tenant's Customer Data or End Customer Data; (b) the Tenant's use of the Service in violation of this Agreement or applicable law; or (c) the Tenant's communications with its End Customers, including any claim alleging violation of TCPA, CAN-SPAM, or similar communications law.

13.1 This Agreement remains in effect for as long as the Tenant maintains an active Subscription.

13.2 Either party may terminate for the other party's uncured material breach upon 30 days' written notice.

13.3 GraniteRox may suspend or terminate access immediately for non-payment, security risk, or violation of Section 7 (Acceptable Use).

13.4 Data Export on Termination. Upon termination, GraniteRox will make Customer Data available for export for 30 days, after which it may be deleted from GraniteRox's active systems in accordance with GraniteRox's data retention practices, subject to standard backup retention cycles.

This Agreement is governed by the laws of the State of Texas, without regard to its conflict-of-laws principles. Any dispute arising out of this Agreement shall be brought exclusively in the state or federal courts located in Texas, and each party consents to the personal jurisdiction of such courts.

GraniteRox may update this Agreement from time to time. Material changes will be communicated via the Service or by email to the Tenant's administrator at least 15 days before taking effect. Continued use of the Service after the effective date of an updated Agreement constitutes acceptance.

16.1 Assignment. The Tenant may not assign this Agreement without GraniteRox's prior written consent; GraniteRox may assign this Agreement in connection with a merger, acquisition, or sale of assets.

16.2 Force Majeure. Neither party is liable for delay or failure to perform due to causes beyond its reasonable control.

16.3 Entire Agreement. This Agreement, together with the Privacy Policy and any order form, constitutes the entire agreement between the parties regarding the Service and supersedes all prior agreements on the subject matter.

16.4 Severability. If any provision is held unenforceable, the remaining provisions remain in full effect.

16.5 Notices. Notices to GraniteRox should be sent to the contact information below.